Artificial Intelligence Is Improving the Healthcare System for Good

By Amanda Kule
December 8, 2021

Between unlocking a phone with your face or having your car park itself, it seems like all industries are using artificial intelligence, or AI, to its advantage.

Except the healthcare industry, which has become more time-consuming, inefficient, expensive, and frustrating than ever. 

That’s where K Health comes in. We’re leveraging AI in new ways to change the quality of healthcare—for good.

AI Can Fix Our Broken Healthcare System

Some of the largest issues in the healthcare system, like siloed information, inefficient visits, inaccessible doctors, misdiagnoses, and increasing costs, can be alleviated with AI. 

Until recently, information doctors need to properly diagnose and treat people is all over the place—in the files of a past patient with similar symptoms, the mind of a colleague or specialist, a medical journal or article that was once read in school.

Similarly, patients have to work too hard or rely on too many people for answers about their own health. Their doctor can’t always get on the phone with them or fit them in for an immediate appointment, and online search engines like Google or WebMD offer anxiety-inducing information which is often inaccurate and irrelevant. 

When (or if) accurate information is eventually found, or a patient is successfully diagnosed, there is also no smart way for a doctor or patient to document it so that others can learn and benefit from the information or diagnosis.

Smarter medicine with more informed patients and doctors can improve and save lives.

K Health Is Using AI To Bring Higher Quality Care to Millions

K Health has taken the power of AI and combined it with 350+ world-class clinicians to build the most informed primary care solution ever. It’s offering everyone—insured or not—higher quality healthcare than we ever thought to be possible.

In addition to its hundreds of board-certified doctors, NPs, and therapists, the secret to K Health is its AI, a machine built to collate the world’s health information in real-time and uncover patterns that no one person can. 

It offers that information to patients and healthcare providers for free. 

The AI has access to millions of anonymous medical records, first-hand experiences of thousands of clinicians, and billions of data points from partners like Maccabi Healthcare Services and more.  

The AI is able to look at someone’s symptoms and medical history and instantly look at its information and suggest a possible diagnosis and treatment. Offering a multitude of benefits for patients, doctors, and the broader healthcare system.

What AI can do for patients.

K Health’s AI arms patients with free, accurate, relevant, and on-demand information about their health that’s completely personalized to them. 

One of the first tools K Health built using the AI was the free Symptom Checker, which asks questions about your symptoms and medical history and in seconds surveys its proprietary database to suggest what a possible diagnosis and treatment could be. 

This concept of comparing your symptoms to millions of others is called People Like Me. It has shown to be accurate over 85% of the time!

The Symptom Checker is able to decipher if you may have a migraine that can be treated at home or something more serious that requires in-person care, offering instant peace-of-mind and reassurance plus actionable suggestions of what to do next.  Nearly 75% of in-person medical visits can be treated remotely, and the Symptom Checker is helping people decide if they can save a trip to the doctor’s office (and a copay) or need emergency help. 

What AI can offer doctors.

Doctors are the cornerstone of our healthcare system, and K Health is empowering them with more information than they’ve ever had access to before. 

No doctor, regardless of how talented or experienced, can scour every past medical record, article, or journal to figure out what’s wrong with their patient—no human can! 

K Health’s AI brings together the vast amount of information available to doctors and puts it right in their hands. Reducing human error and misdiagnoses, and giving them time to focus on their patients. 

The AI also doesn’t need much time to collect data and get it into the hands of others—it’s all instant. This means a doctor can benefit from the experiences of their colleagues in real-time—and a case that happened yesterday can help a new patient today.

The data collected from every interaction with the AI enriches what clinicians have access to, and can help them efficiently and accurately diagnose and treat more patients in the future. 

Additionally, K Health gives all doctors, regardless of specialty, the ability to understand and treat the whole person—not just the part of them they know best. 

The AI is capable of handling all of the triage and intake, letting the clinician focus on the diagnosis and treatment plan. Plus, it remembers it forever, reducing triage time for future visits. 

What AI means for the healthcare system.

AI can reduce wasted medical costs and resources, overcrowded facilities, misdiagnoses and more, ultimately improving the quality of the healthcare system as a whole.

By using AI to share medical information, individuals get more control of their health and doctors become more efficient and accurate in their diagnoses.

By using K Health’s AI-powered 24/7 Symptom Checker, people no longer need to completely rely on a doctor whenever an issue arises. This can help patients decide if seeking in-person care is actually necessary, potentially freeing up the system for others who need it while also reducing wasted costs. 

During the pandemic, the AI helped relieve overworked doctors and overcrowded facilities by answering questions or advising patients that could be treated remotely. 

Finally, with every patient encounter, the AI gets smarter. This means that the more medical events it has access to, the more patterns it can uncover in real-time—helping providers make more accurate diagnoses and assisting healthcare researchers in identifying new trends, potentially leading to discoveries of things like new viruses.

K Health Arms Clinicians With Tools To Practice Better Medicine

Hundreds of affiliated clinicians practice data-augmented, text-based, remote medicine right from the K Health app. 

Clinicians are available 24/7 and have access to all the information the AI has, helping them diagnose and treat hundreds of urgent, chronic, and pediatric conditions accurately and efficiently. 

The AI reduces the need for triage and paperwork—essentially the medical charts write themselves. 

Clinicians also don’t need to worry about insurance or billing. People pay per visit, or can sign up for a membership which includes visits whenever you need them plus chronic condition management, pediatric care and mental health treatment. The cost is way less than most copays and saves clinicians and medical teams hours of headache.

K Health’s AI is helping patients take control of their healthcare journey, and augmenting healthcare professionals with all the information they need to practice medicine better. Over 6 million people have used K Health to date, and as more people (and doctors) continue to use it, the better our healthcare will become.

In Summary

  • Higher quality: patients are empowered with information to alleviate reliance on their providers and help make the right health decisions, and doctors and the system are empowered with information that can help treat people more promptly, efficiently, and effectively.
  • Reassurance: people can use their phone to get an instant, accurate idea of what’s causing symptoms based on millions of similar cases—as opposed to an online search engine that’s based on a few medical journals or ad dollars. 
  • Speed to treatment: AI offers doctors instant access to all the medical information available to help them treat more people quickly, while reducing human error or misdiagnoses. It offers patients 24/7 instant advice on how to treat their condition from home, or if they need emergency care.
  • Lower costs: AI makes medical care more efficient, meaning clinicians can spend more time with patients and less time on admin and paperwork. It also helps arm clinicians with more information to order the necessary tests and make correct diagnoses and treatment recommendations. This helps reduce wasted time and money for all.   
  • Always available: AI never sleeps and can help millions of people at the same time. It can answer your health questions day and night, and if it suggests you chat with a clinician, one is available 24/7 on the K Health app.   
  • Constantly getting smarter: AI is always learning and can quickly pass that info on to doctors, patients and members of the system right when they need it. The more people that use K Health, the smarter it becomes, improving overall quality of care.

Amanda Kule

Amanda joined K Health in March 2021 as the Copy and PR Lead. She has over 10 years experience working in the health and technology industries, in cross-functional roles that span content, creative, PR and marketing. She loves working with doctors and experts to produce compelling content that inspires and educates others!