Healthcare without the hassle

Medica members who are enrolled in a Medica Choice® Passport plan have access to K Health and coverage of eligible services.

If you’re in any of the 48 continental U.S. states, you can get virtual care 24 hours a day and 7 days a week on the K Health app. Not available in Alaska or Hawaii. 24/7. Services are available for adults ages 18+.

Affordability is a top priority to ensure Medica members and adult dependents have access to K Health.

Through your benefits, you receive:
– Treatment for over 300 conditions including anxiety and depression
– Easy prescription management and refills

*24/7 Urgent Care is available for adults ages 18+ any of the 48 continental U.S. states. Not available in Alaska or Hawaii.

No. We do not participate in any federal or state funded healthcare programs, including Medicare, Medicare Advantage, and Medicaid and our services are not reimbursed by those programs.

The licensed clinicians practicing on the K Health platform are available via chat and can diagnose more than 300 conditions, prescribe medication for treatment, issue prescription refills, and more.

Clinicians can treat most things you might see an in-person primary care doctor for, including cold and flu symptoms, UTIs, allergies, headaches, rashes, sinusitis, abdominal pain, fatigue, and mental health conditions. Learn more about what we can and cannot treat.

There are sometimes instances when we recommend you see a doctor in person, but K Health-affiliated clinicians can help assess the severity of your condition and provide guidance on what to do next. For example, ear infections and strep throat are two common conditions that require an in-person consultation for diagnosis.

We also don’t treat women with pregnancy-related symptoms or anyone with orthopedic concerns.

We don’t prescribe controlled substances or other high-risk medications that are subject to abuse. Learn more about our Medical Policies.

Yes! If a clinician practicing on the K Health Platform decides you need a prescription, they’ll send it to your local pharmacy, or we may be able to mail it to your door.

Learn more about what we treat and our refill policy.

Yes! K Health offers anxiety and depression medication prescriptions online as part of your benefits. Complete our online assessment and chat with a clinician to get diagnosed and prescribed medication, if clinically appropriate.

K Health-affiliated clinicians can’t prescribe Xanax or any other controlled substance for anxiety treatment, but there are other prescriptions to treat anxiety that clinicians can prescribe. You can chat with a clinician to put together a treatment plan, then check in regularly to make sure it’s working for you.

Yes, clinicians practicing on the K Health platform can order lab tests and imaging as needed. A clinician will be able to follow up with you afterward about your results and answer any questions you may have.

Please note: The cost of these tests are not included in the cost of your virtual visit.

It’s easy! Once you create your K Health account and download the K Health app, select “Get treatment now” on the home screen and the app will ask a series of questions to determine what your symptoms mean based on millions of similar patients. Then, you can chat with a doctor to get a treatment plan and prescription if needed.

While excellent medical care can be administered remotely, depending on your symptoms, your medical team may recommend that you seek in-person care.

For example, we can’t treat orthopedic conditions remotely, and occasionally conditions like strep throat require an in-person lab test. We’ll always work with you to try and find the right doctor in your area to make things as easy as possible.

• Following your visit, K Health will submit a claim to your insurance company.
• We will wait for the claim to be processed by your insurance. This can take a few days or several weeks.
• Your insurance company will provide us with information about the amount of your cost share. Detailing amounts paid and your financial responsibility.
• If you do have a cost share, K Health billing department will charge the card on your account and send an invoice via email from “K Health Affiliated Medical Group” ([email protected]).